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BlackBerry® Curve™

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CanaryJohn
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CanaryJohn
Posts: 1
Registered: ‎07-16-2012
My Carrier: 02

Backup problems

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‎07-16-2012 06:37 AM

I seem to be having problems backing up data to my laptop from my BB.

 

Everything is fine till Smarttags then the backup just freezes any suggestions help welcome.

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JSanders
Posts: 67,258
Topics: 486
Likes: 20,541
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Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Backup problems

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‎07-16-2012 07:13 AM

    • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
    • Go to Device > delete > SELECT DATA > select to delete the Smart Tags,  Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
    • Now, you can return and click to backup the device through the Desktop Manager

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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