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New Member
Posts: 2
Registered: ‎09-22-2013
My Device: 9360
My Carrier: ee

Battery Drained when my phone is fully charged

This has been happening for 2 weeks or so, my blackberry 9360 is fully charged but somehow after 5 minutes or so says "Battery drained,shutting down handheld" and even though it says my battery is full,it still shuts down,why is this happening and what can I do about it!? 

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Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery Drained when my phone is fully charged

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 6
Registered: ‎11-06-2014
My Device: Blackberry Z10
My Carrier: Smart

Re: Battery Drained when my phone is fully charged

Thank you for the instruction. It helps a lot with my phone. Please continue giving advises and instructions for Blackberry problems. I will always get in touch with the forums. Thanks again c",)

New Contributor
Posts: 6
Registered: ‎11-06-2014
My Device: Blackberry Z10
My Carrier: Smart

Re: Battery Drained when my phone is fully charged

[ Edited ]

Just follow the instructions given above and your phone will back to normal. And with this, my battery is not emptying quickly, i can do gaming, instant messaging, calls and even pictures and videos for straight 10-12 hours. My battery's life is even longer. Thanks a lot for the help.

New Contributor
Posts: 6
Registered: ‎11-06-2014
My Device: Blackberry Z10
My Carrier: Smart

Re: Battery Drained when my phone is fully charged

[ Edited ]

Take note also that this instructions doesn't apply only to one model. My Blackberry handset is Z10, it also works on it. Just give a time to fix it and more more more patients. After that you will love your phone. Personally, I even love my Blackberry Z10 more. Thank you.

New Member
Posts: 1
Registered: ‎01-05-2015
My Device: blackberry 9700
My Carrier: Vodafone IN

Re: Battery Drained when my phone is fully charged

My BB 9700 was fully charged and after 5 min the white bar reduced too a few amount. when i checked it on my device status it showed my 80% battery. This is happening from couple of Days. Please help me.

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery Drained when my phone is fully charged


milanghori wrote:

My BB 9700 was fully charged and after 5 min the white bar reduced too a few amount. when i checked it on my device status it showed my 80% battery. This is happening from couple of Days. Please help me.


Hi and Welcome to the Community!

 

It would seem that a possible remedy for what you describe is already posted above in this thread, just waiting for you to read/try it.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code