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BlackBerry® Curve™

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New Member
baksteen
Posts: 1
Registered: ‎07-14-2013
My Device: Blackberry Curve 9320
My Carrier: Cell C South Africa

Battery Indicator fault on Blackberry Curve 9320

I use a BB 9320 with my Playbook. My phone turns off all radio use when there is 45% battery power left. When I press "alt lglg" I have 2 system errors:
#BlackBerry Event Log (cpt)
#HwID: 0x5000f07
#DPIN: 0x2a7ed03c
#PVer: 9.49.0.31
#AVer: 7.1.0.398
E System - JVM:INFOp=2a7ed03c,a='7.1.0.398',o='9.49.0.31',h=5000f07 - 7/14 20:51:18
The 9320 is a graet phone, but this problem is quite frustrating.
Should I do a factory reset? I did a factory reset, but I backed up all my settings on my PC. The problem is still there.
Any help please!!!!
Kind regards.
Neil Eksteen
South Africa
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Battery Indicator fault on Blackberry Curve 9320

Hey baksteen,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry Technical Support Services for further review and support.

Thank you.

-HB

 

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