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Contributor
Posts: 10
Registered: ‎02-20-2013
My Device: 3g 9330
My Carrier: student

Battery drains so fast!

Hey, I'm using bb curve 9300 os 6 and my battery started to drain so fast it used to work for like 6 hours but no it barley works 2 hours and there are only 5 apps running in the background so please help me it's driving me crazy!
Hall of Famer II
Posts: 50,921
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery drains so fast!

Hi and Welcome to the Community!


Batteries don't last forever, so it is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


You can also attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But if the behavior continues in Safe Mode, you may have to consider more drastic measures.

 


 

Also...I do not recall if OS6 has the Application Resource Monitor app available or not...if you have that, it can give you indications as to what specifically is causing the drain on resources.


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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