Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
ChaiLatteGirl
Posts: 1
Registered: ‎06-18-2012
My Device: Curve
My Carrier: Rogers

Battery exploded

Hello,

I have a Blackberry Curve that I use to manage my photography business and the battery exploded over the weekend.

I usually leave my Blackberry in my hallway on Friday and pick it up Monday when I head for work.

Upon picking it up, I saw that the lid is lifted, like it pooped out of the phone and I look inside, the battery is bigger on 1 side.I didn't touch the phone after that as I don't know if it's dangerous or not. I don't know if the battery leaked, don't know anything other than there's something wrong.

 

I called Rogers, and because my phone is no longer under their one year warranty, I was told to contact Blackberry.

Reached out to them on Twitter and no answer, hence I'm here.

 

What should I do? Thank you.

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,014
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery exploded

Hi and Welcome to the Community!

First off...so you know, posting here is not contacting RIM (the company that makes BlackBerry SmartPhones). This site is a user-to-user community.

Second, Rogers really let you down on this one...you see, you pay them for all service and all support...and all they did is fob you off. No matter who might be "at fault" (e.g., RIM, Rogers, elsewhere), Rogers is your source for ALL formal support. What they should have done is, indeed, told you that your warranty was over...but, rather then fobbing you off at that point, they should have worked with you to either figure out what to do or help you know the exact way to contact RIM (if indeed that's even appropriate...it likely isn't, given the circumstances). If Rogers desires to seek a formal appeal to RIM for you, they have a channel by which to do so...but end users have no channel by which to bypass their support provider and try to seek anything directly from RIM. 100% of your contract is between you and Rogers...you have no contract direct with RIM (Rogers has, of course, a contract with RIM).

Rogers really let you down on this one, IMHO. Your 1-year warranty is indeed up, and that's the max I've ever heard of RIM honoring. But, to appeal that, Rogers must remain involved as they are, by contract, your support provider for everything.

If I were you, I'd take the device to Rogers and see what they will do for you. If you are a long standing customer of theirs, they certainly should be willing to do something. At least some discount or something. Then again, they are not required to do anything beyond what your contract states. Hence, the "in person" approach to try and garner something extra.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.