04-05-2013 05:04 AM
I bought my phoen last October and since last evening I've been losing charge in four hours. As you might have guessed I have charged it a few times now, closed all applications and tried restarting my phone. Do I change my battery now? Or is there anything else I should do before taking that step? This is not allowing me to go anywhere. kindly help.
04-05-2013 10:58 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, then it is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note please that "known good" and "new" are not necessarily the same thing...while rare, a new battery can be defective. The best (and least costly) method for this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!