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New Member
Posts: 1
Registered: ‎04-05-2013
My Device: 9320 REW71UW
My Carrier: Vodafone

Battery suddenly losing charge in 4 hours

Hello,

I bought my phoen last October and since last evening I've been losing charge in four hours. As you might have guessed I have charged it a few times now, closed all applications and tried restarting my phone. Do I change my battery now? Or is there anything else I should do before taking that step? This is not allowing me to go anywhere. kindly help. 

 

M

Hall of Famer II
Posts: 51,401
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery suddenly losing charge in 4 hours

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then it is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note please that "known good" and "new" are not necessarily the same thing...while rare, a new battery can be defective. The best (and least costly) method for this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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