Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
raghavendershukla
Posts: 2
Registered: ‎03-16-2013
My Carrier: Vodafone

Battery too low for Radio Use - Even on Full Charge

Off late I have been having an issue with my BB Curve 9320, even when battery is fully charged, at the time of checking SMS, BBM Messages or Whats App Messages, the phone show up with "Battery too low for Radio Use" And put off the wireless services off the phone. Once I exit the applications the phone turn back on an continues to work as normal, untill I  launch BBM or whats app again.

 

I had given the phone to the Blackberry service centre for this problem, they kept it for a week and gave it back to me today saying the problem has been fixed, however am still getting the same problem.

 

My phone is still underwarranty, please suggest what needs to be done.

 

Thanks!

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,020
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Battery too low for Radio Use - Even on Full Charge

Hi and Welcome to the Community!

Given that you've already begun formal service for this issue, I recommend you continue with that. After all, they said it was fixed, but it's not...don't you want to challenge them on that fact?

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
raghavendershukla
Posts: 2
Registered: ‎03-16-2013
My Carrier: Vodafone

Re: Battery too low for Radio Use - Even on Full Charge

Hello,

 

Thanks for your  Prompt Reply, and surely I do wish to go back to them and challenge them on this, however, I also do not wish to be without a phone for one more week. Its already been about 8 days My phone was with them. Life gets difficult when you dont have your phone with you nothing else.

 

 

Thanks!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,020
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Battery too low for Radio Use - Even on Full Charge

I understand completely...unfortunately, there is no amount of diagnosis possible, at this internet distance, that can replace what was already done by someone with the device in their hands. There are things we can recommend you try, but they are all designed to try and deduce what the problem might be (and may well be totally redundant to what they have already done)...but if the problem indeed is hardware, then there is nothing at all that we can do (at an internet-distance). So your total time being impacted by this situation may actually be much longer than if you just take it back to them now.

 

But, it is your choice as to how to proceed...all we can do is recommend...we control nothing.

 

So, here are some things you can try...

 


 


It is possible that your battery or BB is the root of the problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully that "known good" and "new" are not necessarily the same thing...while rare, a new battery certainly can be defective. The best test is to obtain access to an identical BB that does not have this problem...trade batteries and see what happens.


 

You also can attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


 

But if the behavior continues even in Safe Mode, you may have to consider more drastic measures (e.g., WIPE, Clean OS Reload, BBSAK/JLCMDR wipe/reload, etc.).


 

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.