03-16-2013 11:32 AM
Off late I have been having an issue with my BB Curve 9320, even when battery is fully charged, at the time of checking SMS, BBM Messages or Whats App Messages, the phone show up with "Battery too low for Radio Use" And put off the wireless services off the phone. Once I exit the applications the phone turn back on an continues to work as normal, untill I launch BBM or whats app again.
I had given the phone to the Blackberry service centre for this problem, they kept it for a week and gave it back to me today saying the problem has been fixed, however am still getting the same problem.
My phone is still underwarranty, please suggest what needs to be done.
03-16-2013 12:56 PM
03-16-2013 09:49 PM
Thanks for your Prompt Reply, and surely I do wish to go back to them and challenge them on this, however, I also do not wish to be without a phone for one more week. Its already been about 8 days My phone was with them. Life gets difficult when you dont have your phone with you nothing else.
03-17-2013 09:38 AM
I understand completely...unfortunately, there is no amount of diagnosis possible, at this internet distance, that can replace what was already done by someone with the device in their hands. There are things we can recommend you try, but they are all designed to try and deduce what the problem might be (and may well be totally redundant to what they have already done)...but if the problem indeed is hardware, then there is nothing at all that we can do (at an internet-distance). So your total time being impacted by this situation may actually be much longer than if you just take it back to them now.
But, it is your choice as to how to proceed...all we can do is recommend...we control nothing.
So, here are some things you can try...
It is possible that your battery or BB is the root of the problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully that "known good" and "new" are not necessarily the same thing...while rare, a new battery certainly can be defective. The best test is to obtain access to an identical BB that does not have this problem...trade batteries and see what happens.
You also can attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues even in Safe Mode, you may have to consider more drastic measures (e.g., WIPE, Clean OS Reload, BBSAK/JLCMDR wipe/reload, etc.).
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!