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BlackBerry® Curve™

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Winpenny825
Posts: 1
Registered: ‎01-25-2013
My Device: Curve 9320
My Carrier: Vodafone

Bbm not working.

Took out a contract with Vodafone, for these services. Which I previously had this service. But took contract out to fix the pricoffer 12 months. Vodafone, are having difficulty in transferring my original number over on this contract, when contacted. They say BBM, is activated however on my phone I have not been ale to use BBM for 2 weeks, as it just keeps giving the red 'x' as a a error mesage. They say to reset bbm, how do I do this? But they cant support me technically to do this.  

i was previously using bbm on this phone when it was on pay as you go. 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Bbm not working.

Hi Winpenny825

 

Welcome to BlackBerry Support Forums

 

                        You have to contact vodafone again and ask them if your account is properly provisioned with BIS ,If they ( Vodafone ) say they have already provisioned that on your account then ask them to reset your BIS account on there server .

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