05-13-2011 02:01 AM
I just got a blackberry Around January and everything has been working fine up until two weeks ago. My trackpad occassionally froze and i had to smack it around to get it to start working again , and now my phones trackpad won't even move! i contacted rogers support and they were no help what so ever!!!
can someone please help me!@!!
05-13-2011 02:39 AM
You have to update your Desktop Software to 5.0 ... **you need to do this before any of the following steps**
After that you can to do the following:
A. Back up the BlackBerry smartphone data:
B. Use the application loader tool to delete all data and applications from the BlackBerry smartphone
C. Re-install the BlackBerry Device Software using the application loader tool:
After this procedure you won't have that trackpad issue again....
05-16-2011 12:31 PM
02-19-2013 05:52 PM
but how can u do that when it wont move for when you put it into the computer to move it up to where it says usb drive or to sync media when mine is stuck at charge only ?
HELP ASAP PLEASEEE !!!!!!