BlackBerry® Curve™

[HarryTyrrell]

I was downloading an app when a screen message told me to restart to continue installation. I pressed the Off button but now, despite pressing the start button, the phone will not come alive, although it was recently charged. There is just a black screen and the small red light flashes occasionally.

[prince2012 · Accepted solution]

Hi HarryTyrrell

Welcome to BlackBerry Support Community Forums

Pressing the Off Button is not the Correct way to restart our BlackBerry device, please perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot. See if that helps.

If not then try Starting your device On Safe Mode and on Safe Mode Uninstall the Application your Downloaded recently or which you think is responsible for that.

KB17877  How to start a BlackBerry smartphone in Safe Mode

Try it and let us know.

Prince

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