Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Posts: 5
Registered: ‎04-01-2009
My Device: BlackBerry Storm 9530
Accepted Solution

BlackBerry Curve 8330 Questions???

Whats going on?  I have a question about my wifes 8330.  She has been getting these messages from a random number but in the message it says //BREW:0104F4BC:0ZMAILCI= and more random letters and numbers following.  So I wiped her phone last night thinking it would get rid of whatever is doing that because I did it to my Storm and it worked.  Well it didnt work on her phone, the messages still come and now she cant reply to emails, it says no message services configured, you will only be able to save draft.  Can someone help me resolve these two issues?  Thank you.

Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8330 Questions???


mheinsinger wrote:

Whats going on? 


Not much, just hanging out.You?

 


mheinsinger wrote:

I have a question about my wifes 8330.  She has been getting these messages from a random number but in the message it says //BREW:0104F4BC:0ZMAILCI= and more random letters and numbers following.  


Are those SMS text messages or emails or what?

 


mheinsinger wrote:

, it says no message services configured, you will only be able to save draft.  Can someone help me resolve these two issues?  Thank you.


She needs Service Books. Read this below:

http://www.blackberryfaq.com/index.php/My_Email_Stopped_Arriving

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎04-01-2009
My Device: BlackBerry Storm 9530

Re: BlackBerry Curve 8330 Questions???

They are SMS messages
Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8330 Questions???


mheinsinger wrote:
They are SMS messages

Can you CALL that number and ask them what's up?

 

You said from a random number... is just an odd number or are all the messages coming from different and random numbers?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎04-01-2009
My Device: BlackBerry Storm 9530

Re: BlackBerry Curve 8330 Questions???

It is the same number that sends them.  I think it is some automated thing. Also I tried to go though the steps you gave me about fixing the email so I can reply but none of the steps worked, I will have to call Verizon to see if they can fix it.  
Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8330 Questions???

IF you have changed service books via an OS upgrade or the such, you won't be able to reply to old emails (new incoming messages, you will be able to).

 

Look at Options > Advanced > Service Books.  Is the TWO service books [CIMIME] and [CICAL] for that email address located in the list?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎04-01-2009
My Device: BlackBerry Storm 9530

Re: BlackBerry Curve 8330 Questions???

There is no service books for the emails.  Should there be?  How do I get them in there?
Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8330 Questions???

Follow the procedure outlined in the link I gave you above...

 



 


JSanders wrote:

She needs Service Books. Read this below:

http://www.blackberryfaq.com/index.php/My_Email_Stopped_Arriving

 


 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎04-01-2009
My Device: BlackBerry Storm 9530

Re: BlackBerry Curve 8330 Questions???

I went to that BIS site and sent the service books and that worked.  Thank you for your help.
Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Curve 8330 Questions???

You are very welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code