10-28-2013 07:05 PM
Hello. I've had my BlackBerry Curve 9360 for a bit over a year now. I've had some issues with it prior to now, but this has to be the most frustrating.
This has been going on for just over a week now. Everytime I switch on my phone, I'm able to operate it for just over a minute before the trackpad stops working. This is very unusual, w/o the 'loading icon' showing that it's 'hanging' after a long while it restarts itself.
PLEASE HELP. I'd love to know what could be cauing this and the solution, considering restoring the phone to factory settings, but I'm not sure if something less rash can be done to remedy it, or if that will even solve the problem I have. Please Help Me. Thanks
10-28-2013 10:28 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!