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BlackBerry® Curve™

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tarajones1986
Posts: 1
Registered: ‎12-21-2012
My Carrier: Bell

BlackBerry Id trouble

Hello all!

 

I purchased a blacberry for my brother for Christmas. 

We set-up the Blackberry id, but I put in the wrond email.

His email is one letter off from the email I acciently put in.

So now we can't get it set up or change the password because we didn't put the correct email in.

 

If I try and do a password reset, the link gets sent to the wrong email.

 

What can I do???

 

 

 

Please use plain text.
Elite III
John_Clark
Posts: 13,040
Registered: ‎04-01-2008
My Carrier: AT&T

Re: BlackBerry Id trouble

You will need to create a new BBID with the correct email. The downside is that you will need to re-login with the new BBID and to do that you need to wipe the device. Here is a link that will help:

http://www.blackberry.com/btsc/KB26694
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Please use plain text.