Hmmm...including your subject, line, that's a total of 7 words to try and communicate, at an internet distance to folks who cannot see your device, a problem that you would like solved. I might suggest trying to give us more details please...as in, what exact steps do you attempt? What are the exact results of each step? If there are any error messages, then the complete and exact content would be most helpful indeed!
Remember...we have only your words to guide us to understanding your situation, and from those 7 words, I can quickly think of perhaps 5 different actual situations, each with a completely different resolution path.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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