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New Contributor
KIDA
Posts: 5
Registered: ‎01-09-2013
My Device: Curve 9320
My Carrier: Wind

BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

[ Edited ]

Hi,

 

Few days ago I updated the OS of my BlackBerry Curve 9320 to version 7.1.0. (2039).

 

Everything has been working fine for a week.

 

Yesterday I tried to access to BlackBerry Word (icon "My World") and i got this error: "An error has occurred. Please try later (Error ID: 40820)". I cannot access the BlackBerry Word, nor I can access the "payment options" of my device.

 

Furthermore, I tried to use the Twitter app and I got this error when logging in: "Twitter services are currently unavailable" 

 

Other apps (like Whatsapp) seem to work properly. 

 

I have deleted and reinstalled both BlackBerry Word and Twitter several times but this hasn't fixed the issue.

 

Can someone help me?

 

Many thanks,

Marco

 

 

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Hall of Famer II
sdgardne
Posts: 47,225
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28188 "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
KIDA
Posts: 5
Registered: ‎01-09-2013
My Device: Curve 9320
My Carrier: Wind

Re: BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

Thank you for kind your reply.

 

I have already checked KB28188 but it hasn't fixed the issue.

 

Any other idea?

 

Thanks

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Hall of Famer II
sdgardne
Posts: 47,225
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

Oh...sorry about that...I had no way to know you'd already tried that. Hopefully my next advice isn't equally redundant...

 

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
KIDA
Posts: 5
Registered: ‎01-09-2013
My Device: Curve 9320
My Carrier: Wind

Re: BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

Once again many thanks for your support, but unfortunately I get the same error messages when I try to access the BlackBerry Word app or the Twitter app 

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Hall of Famer II
sdgardne
Posts: 47,225
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Word (Error 40820) and Twitter (services currently unavailable)

Then you should perhaps do as I already stated above? "If not, then you should contact your mobile service provider for formal support."

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.