BlackBerry® Curve™

[BlackBerCurve9380]

I have a BlackBerry curve 9380. So since last night I used my BlackBerry outside in the rain. It worked fine but at some moment the screen didn't go on any more. I took the battery out and in. And now it doesn't work no more. The buttons still light up but the screen doesn't. What is wrong and can I fix it? I plugged it in the computer but it kept saying it was connecting.

[JSanders Resident Expert]

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BlackBerCurve9380 wrote:

What is wrong and can I fix it?

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It's wet. Moisture/liquid damage.

1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

[BlackBerCurve9380]

I have placed it in a box with dry rice now. I have been so stupid to try to get the thing working again before you answered. Does this really can fix my mobile? If not, what have I to do then?

Thanks a lot for your help!!

[BlackBerCurve9380]

I took it out off the rice box, now it goes on and it shows my homescreen. But when it does not react when I touch the screen with my fingers. And also the trackpad doesn't turn, but it works when i press it. Do I havo to replace the trackpad and the screen to fix it?

 

[JSanders Resident Expert]

Perhaps you will need to, i'd give it a few more days in the rice, but you probably have fried the screen already.

[BlackBerCurve9380]

Hello,

I had left it in the rice box, it is still the same. I touch the screen, but it doesn't react on the my fingers. So yesterday I got paid and now I wanna repair it, but do you think it will work when I let the screen replace by a new one?

Can it also be something from inside? The mobile works well for the rest. 

[JSanders Resident Expert]

If you find a good repair shop, you should be fine.

[BlackBerCurve9380]

Hello,

I have repaired my blackberry. It now has a new trackpad and a new screen and it works fine. Thanks for your help.