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Fazu786
Posts: 1
Registered: ‎04-19-2013
My Device: blackberry 8520

Blackberry 8520 - device only loads up halfway

i have just downloaded the updated version of whatsapp on my mobile device and when i reboot my fone after the download is complete, it only loads up halfway then stops! help!!!!!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry 8520 - device only loads up halfway

Hi Fazu786

 

Welcome to BlackBerry Support Forums

 

First try a Battery pull restart by removing the battery while your device is Powered On, See if that helps.

 

Apart from Whatsapp have you recently installed any application ! If you have then try to delete that particular application. OR you have to delete whatsapp from your device which you can download later on.So try to Boot your device on Safe Mode :

KB17877How to start a BlackBerry smartphone in Safe Mode

 

While On Safe Mode delete any recent apps that you downloaded  from Options > Application :

KB10040 :How to view or remove installed application on a blackberry smartphone

 

Try it and let us know of your progress.

 

 

 

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