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BlackBerry® Curve™

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New Member
kishenrama
Posts: 1
Registered: ‎09-18-2012
My Device: curve 8520

Blackberry 8520 won't connect to mobile network [virgin mobile]

it says scan for network, then after it says no service!
i have mobile network&data services on etc.
When i try host routing table it says 'registartion message queued it will be sent once data coverage is avaliable' but my mobile network don't connect! 
when i do diagnostic test, it says
signal level:unknwon
radio access:unknown
network:unknown
ip address: unknown
icmp ping echo: abort

blackberry registration:abort
connected to blackberry:abort
blackberry pin-pin: abort

please someone help me!


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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 8520 won't connect to mobile network [virgin mobile]

Hello kishenrama and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having network issues with your BlackBerry® Curve™ 8520 smartphone.

 

Is your mobile connection showing EDGE or edge? 

 

Since you are not receiving the registration message when you are in the Host Routing Table, I would strongly recommend you contact your mobile network provider to investigate. They can ensure your data plan is actively provisioned.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Member
Edisson93
Posts: 1
Registered: ‎09-23-2012
My Device: blackberry curve 8520

Re: Blackberry 8520 won't connect to mobile network [T mobile]

Hello I am having the same problem only that my mobile network is T mobile. I have been trying to connect my blackberry internet service to the mobile network but its not connecting. When I run a diagnostic it says:

radio activation :No

Signal level: unknown

Radio access:unknown

Network:unknown

Ip address:unknown

ICMP Ping Echo:abort

Blackberry registration:abort

connected to blackberry :abort

Blackberry PIN-PIN:abort

I m am finding it really hard to understand what all of this means Have tried resetting my blackberry and it is still not working I can't chat on blackberry messenger service or whatsapp anymore. At the beginning it started by just allowing me to chat through Blackberry messenger through my WI-FI-connection but not through my mobile connection. I have a blackberry curve 8520. Can anyone help plzz.

 

P.S. I have just found out that this is also happening to a friend who has an 8520 I don't know if its something to do with the GPRS services because my brother and sister have 3g and they are having no problems. Can some PLEASE HELP thankyou

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New Contributor
sdeora
Posts: 6
Registered: ‎09-24-2012
My Device: Blackberry Curve 8520

Re: Blackberry 8520 won't connect to mobile network [T mobile]

Hi,

Even I am having the same problem, my mobile network is displayed as T505. I have been trying to connect my blackberry internet service to the mobile network but its not connecting. When I run a diagnostic it says:

radio activation :YES

Signal level: -80db

Radio access:some data(i don't remember exactly)

Network:smileyfrustrated:ome other providers name and not my service provider

Ip address:unknown

ICMP Ping Echo:abort

Blackberry registration:abort

connected to blackberry :abort

Blackberry PIN-PIN:abort

I m am finding it really hard to understand what all of this means Have tried resetting my blackberry and it is still not working. i also asked my service provider, they said my blackberry plan is working. I have a blackberry curve 8520.

Can anyone help on this please. 

Thanks in Advance 

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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry 8520 won't connect to mobile network [T mobile]

Hello Edisson93 and sdeora and welcome to the BlackBerry® Support Community Forums.

 

When you look at your connection, do you see edge or EDGE? 

 

In Options>Advanced Options>Host Routing Table, do you have any entries or is it empty?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
sdeora
Posts: 6
Registered: ‎09-24-2012
My Device: Blackberry Curve 8520

Re: Blackberry 8520 won't connect to mobile network [T mobile]

Entries are empty in my phone.

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New Contributor
sdeora
Posts: 6
Registered: ‎09-24-2012
My Device: Blackberry Curve 8520

Re: Blackberry 8520 won't connect to mobile network [T mobile]

When i tried to register in Host Routing table it gives a message that " request has been queued once there is network message will be sent.


sdeora wrote:

Entries are empty in my phone.


 

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