05-24-2013 04:08 AM
I need help. I'm a blackberry user, and now i decided to change my bb 8520 to one 9300... I buy this 9300 used in internet, and the mobile phone is unblocked by original.
Now i contact my internet provider to activate my BIS service in new mobile phone, and the service didn't work. My provider saied that service is ativate, however i can access.. After various contacts, the technical support suggest me to contact the older provider in order to release the pin your software.
Once the mobile phone was buy used, and i already contact the previous owner and he don't know what is the provider, what i can do to resolve the problem...
I'm need this service.. The phone without BIS is "brick".
05-24-2013 12:50 PM
Hi and Welcome to the Community!
You are in a difficult situation...buying a used BB is often complicated. From what you say your carrier told you, the prior carrier that held this specific BB PIN in their BIS system has not released it. And, only that carrier can release it...no one else can, not even BlackBerry. Further, many carriers only accept requests for BIS PIN release from their actual account holder...which definitely was not you, and it sounds like it was not even the person who sold it to you. So you have a very big challenge indeed...and it is likely not solvable.
What I would do, if I were you, is review the terms of my purchase of the device. If it was represented by the seller as being able to be fully functional on any compatible carrier, then I would challenge the seller and demand return/refund...the device is indeed not usable, since the BB PIN remains locked to some carrier somewhere (and you have no way to find out which carrier, and even if you could find out they likely will refuse your request to release since you are not their account holder).
05-24-2013 01:52 PM
I'm very disapointed.....
I can't understand. Before buy this phone i have one blackberry 8520 that i buy new unlocked, but sometimes i have some problems with internet connection. I needed to call to my provider to try a lot of problems...
Now i decide to buy a new bb, that maybe better, without spend a lot of money, and appear this problem.... I can't understand....
I wait unit 26 of may, for a response of my provider and after if the problem didn't resolved, i will try to return the mobile phone ...
05-24-2013 02:01 PM
05-26-2013 10:29 AM
The problem was resolved.....
I already have access to BIS service... The providers in Portugal have a lot of problems with blackberry.. I think, that the big problem is Blackberry haven't official representation in Portugal.. I call to my provider, and the answers for my questions depends who i meet..
Once the problem resolved, i continue using my bb 9300
05-26-2013 11:00 AM