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New Member
Posts: 1
Registered: ‎11-21-2012
My Device: Blackberry 9300

Blackberry 9300 White Screen

This morning I was woken up by the alarm I set on my phone went off but I was unable to turn it off because the screen was completely white. I thought if I left it it would eventually solve itself but I was wrong. I've left it for nearly 12 hours with no change. I have been getting facebook notifications and people are able to call me and I am able to answer.

 

I have plugged it in to my laptop, restored it, reinstalled desktop software and nothing has worked.

 

Please help!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry 9300 White Screen

Hi hannah287

 

Welcome to BlackBerry Support Forums

 

 

Start your device on safe mode and see if that white screen appears.KB17877  How to start a BlackBerry smartphone in Safe Mode. If problem persists then  you can arrange a Good fully charge BlackBerry Battery try with it, because seen many user having the same problem and replacing the Battery with a new one solved there problem.So it will be wise to try it with another Battery to see if the problem is because of the battery or the device itself.

 

 

Prince

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