Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
felipec
Posts: 5
Registered: ‎09-02-2013
My Device: BlackBerry Curve 9360

Blackberry 9360 continuos reboot

Hello to all the comunity, my issue with my phone is that it keeps rebooting no matter what i do, the phone has 1 year old and now i bought a new battery for it, but the issue continues and my new battery life is exactly the same as the old one, wich it last about 4 hours. One thing i notice is when i plug my headphones and try to play music, it reboots itself.

What should i have to do to get my problem solved?

Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry 9360 continuos reboot

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Guru I
John_Clark
Posts: 16,229
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry 9360 continuos reboot

Based on what you mentioned about playing music, I would also try removing the media card (if installed) and see if the rebooting continues.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
felipec
Posts: 5
Registered: ‎09-02-2013
My Device: BlackBerry Curve 9360

Re: Blackberry 9360 continuos reboot

In safe mode now i can manage to play music, but when i want to play one of the last uploaded song on the memory, it reboots
Guru I
John_Clark
Posts: 16,229
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry 9360 continuos reboot

Is the music on a microSD card?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
felipec
Posts: 5
Registered: ‎09-02-2013
My Device: BlackBerry Curve 9360

Re: Blackberry 9360 continuos reboot

yes it is, its a 16GB Kevingston microsd card, it has only 500mb free space.

 

Do open chats in Whatsapp cause this behavior? i have 57 conversations

Guru I
John_Clark
Posts: 16,229
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry 9360 continuos reboot

I don't think Whatsapp is the problem. I think there is an issue with your SD card. Remove the card and see if the reboots continue.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
felipec
Posts: 5
Registered: ‎09-02-2013
My Device: BlackBerry Curve 9360

Re: Blackberry 9360 continuos reboot

Without sd card there is no more reboots and my battery life is longer. Yesterdar i did a full re-format of the sd card and i been used it along the day and 0 reboots. Why now is workingfine?
Guru I
John_Clark
Posts: 16,229
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry 9360 continuos reboot

It's not the first time I've seen this. Most likely it was a corrupted file. If you formatted it in the device you should be able to load your music back to it and it will likely be fine.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
felipec
Posts: 5
Registered: ‎09-02-2013
My Device: BlackBerry Curve 9360

Re: Blackberry 9360 continuos reboot

Still there is some lag on the system response, i think i will do a full O.S re-install