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BlackBerry® Curve™

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New Contributor
lucyisme898
Posts: 4
Registered: ‎05-18-2013
My Device: Blackberry Curve 9320
My Carrier: Vigin
Accepted Solution

Blackberry Apps not connected

Hello

 

I am needing some help with my Blackberry Curve 9320

 

I have the phone connected via my home Wi-Fi connection however when i try to use the Balckberry Apps button i get a message that i am not connected

 

When i go into the settings i am connected to my Wi-FI and i can browse the internet with the browser button

 

On your Manage Connections screen,when i  click on the Services Status.
The status of the BlackBerry Internet Service?
says not connected

 

On the Facebook and other apps these apps are not working it says a data connection is needed but i am connected via wi-fi
don't know why it keeps saying i need a connection

 

Any advice would be greatly appreciated

 

Thank-You in advence

 

Emily

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Apps not connected

Hi lucyisme898

 

Welcome to BlackBerry Support Forums

 

Which application you are trying over wifi .

 

For most BlackBerry Applications we need a specific BlackBerry Data Plan / BIS  from our carrier , Do you have it on your account .

 

 

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New Contributor
lucyisme898
Posts: 4
Registered: ‎05-18-2013
My Device: Blackberry Curve 9320
My Carrier: Vigin

Re: Blackberry Apps not connected

Hi,

Thank-You for your help

Yes I phoned my operator and ask them about the need for a data plan

I was told I already had a data plan

They have now finally told me that I need to buy the Data Plan that I require to use Blackberry Apps and BIS

I do not understand why they didn't give me the information in the first place when I initially activated the phone

Thanks to you , I had some more information to enable me to ask the right questions and finally get my phone connected to Blackberry Apps and Internet

I am now a very happy bunny

Emily

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Apps not connected

Hi lucyisme898

 

 

You are most welcome.. Glad to know that now you're able to use all BlackBerry application without any issue :smileyhappy:

 

 

I can understand your position  but actually our Carrier will not activate such BlackBerry Data Plan withour our consent  because those plans will incur additional charge . For that reason user have to give there consent for such plans.

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