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cmholtz
Posts: 1
Registered: ‎09-30-2009
My Device: Not Specified

Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing.  I continue to get an error message such as below...

 

Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.

 

I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result.  Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...

 

I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be??? 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Curve 8330 and Desktop Manager v5.0

Hi and Welcome to the Forums!

 

While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.

 

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

 

3) Get a fresh download of the RIM DTM software:

 

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

 

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

 

5) Install DTM to your PC

 

6) Install (also to your PC), the device OS package

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

 

Hopefully that will get things going again.

 

Good luck and let us know!


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