05-12-2013 09:27 PM - edited 05-12-2013 09:28 PM
I have curve 8520 and when sometimes i need to restart phone by pulling out the battery and when it get restart the phone and battery both start getting heated the battery reach upto 48 degree and battery drains in just seconds. To stop this heating i need to pull out the battery and need to restart my phone again and then only my phone stop getting heated .
So kindy help me out guys . I am in a big trouble guys.
05-17-2013 01:29 PM
Welcome to the support community!
Sorry to hear about the issue you're having with your battery. To rule out any issue with the battery itself that may be causing this, I would recommend trying another battery that you know to be working correctly.
If that doesn't help, then please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Let me know if that fixes the issue for you.
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