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Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile
Accepted Solution

Blackberry Curve 8520 - UPDATE NOT WORKING!

Hi everyone!

 

I'm having some trouble with my 8520 Curve.

A couple of days ago it was working perfectly fine and then the screen went white. It wasn't dropped or anything, it was on charge. 

 

I've had a read around forums and found that battery could be a problem so I've purchased a new genuine C-S2 battery. The phone powered up and I came to a update screen thing with a square circle and triangle.

I've connected my phone to the pc and tried to update but I continuously fail when it comes to 'reconnecting to jvm'...

 

What do I do? Phone will not turn on and I can't access anything??

 

Help required ASAP! 

 

THANK YOU IN ADVANCE!! 

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Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Any advice guys....?

 

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Hi and Welcome to the Community!

 

Try the various methods in these articles:

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Thanks for your help! 

it worked! :smileyvery-happy:

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Yay! You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

bumped into another problem :/

 

my phone doesnt seem to stay on...

i have a constant battery drain.

ive used 2 batterys which are fully charged using another blackberry, as soon as i put it into mine, it drains the batterys immediately and shuts down. the phone overheats greatly too?

 

need help on this asap!

ive overcome one hurdle only to get stuck at another :smileysad:

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens. If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then you may have some OS corruption...and a clean reload would be in order. If that becomes indicated and you need instructions, just ask and we'll provide such.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

trying the safe mode option but now the phone isn't turning on at all... :/

 

red light comes on for around 10 seconds and then black screen :/

 

even without escape key the phone refuses to turn on :/

 

im stuck :smileysad:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
KingFalcon
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Going to try this now :smileysad: 

 

Thank you so much for your help and I'll get in touch to let you know if i'm still stuck or if we've finally revived this blackberyy...

 

Fingers crossed :smileysad:

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