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New Contributor
Posts: 5
Registered: ‎04-02-2011
My Device: Curve - 8520
My Carrier: Rogers

Blackberry Curve-8520 email problem

i have a blackberry curbe 8520 and the plan i have says i can have unlimited email. but i cant figure out how to set-up my email. when i go to Set-Up Wizard > email set-up all it says is "you email account is already activated for enterprise use. there is no icon to acces email from the blackberry menu just that message.

Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: Blackberry Curve-8520 email problem

Obvious questions: Are you on an enterprise server? or did you get the phone used and the previous user was on an enterprise.

 

If it was the previous user that was on the enterprise, then the device probably also has IT policies which disable certain features (which might be blocking personal email accounts). To check for these: Go to Options (with the wrench) > Status, then on the key pad type in buyr that should bring up a line that says IT Policy: Enabled/Disabled.

 

If it is enabed, do a reset to factory to remove them.

If disabled, just delete all the desktop service books and register the host routing table.

New Contributor
Posts: 5
Registered: ‎04-02-2011
My Device: Curve - 8520
My Carrier: Rogers

Re: Blackberry Curve-8520 email problem

the IT policy says its disabled and i followed your steps and its still not working, still says its activated for enterprise use, i just bought the phone a few days ago brand new from rogers

Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: Blackberry Curve-8520 email problem

Ok, interesting. When you go to Options (with the wrench) > Advanced Options > Service Book, are there any listings that start with Desktop. If so, can you try deleting all of them?

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New Contributor
Posts: 5
Registered: ‎04-02-2011
My Device: Curve - 8520
My Carrier: Rogers

Re: Blackberry Curve-8520 email problem

no theres nothing there that starts with desktop,

just 2 wifi, 2 mms, a provisioning and blackberry maps

Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: Blackberry Curve-8520 email problem

Huh, weird. Did you try the register on the wireless network step?

 

If so, do you have a BlackBerry data plan with your carrier?

New Contributor
Posts: 5
Registered: ‎04-02-2011
My Device: Curve - 8520
My Carrier: Rogers

Re: Blackberry Curve-8520 email problem

i dont have a data plan but on my contract it says unlimited email...

Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: Blackberry Curve-8520 email problem

Well, you need a BlackBerry specific data plan in order to use the built in email on the BlackBerry

New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: 8520 curve
My Carrier: 02

Re: Blackberry Curve-8520 email problem

hi im having this same problem, my email was working but i changed my number and it stopped i rang 02 and they had me delete the service books and its still not working but now its saying its activated for enterprise use, they dont know why and until they check it out (5-7 days) i have no email on my phone :@ can you help? thanks

Hall of Famer II
Posts: 51,866
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve-8520 email problem


d_robson wrote:

hi im having this same problem, my email was working but i changed my number and it stopped i rang 02 and they had me delete the service books and its still not working but now its saying its activated for enterprise use, they dont know why and until they check it out (5-7 days) i have no email on my phone :@ can you help? thanks


Hi and Welcome to the Community!

 

Given what you describe, only O2 can resolve this. If they cannot, then only they have the power to escalate to BlackBerry for the additional help that they would require. As a user-to-user community, no one here has any access to "back end" or "behind the scenes" systems to look at and try to figure out why this is not working. So you need to work with O2, and insist that they escalate to BlackBerry if they cannot resolve it. Consider -- you pay O2 for 100% of your services, and that means they are 100% responsible for all of your service-related support...right now, they are delivering neither to you.

 

Good luck!




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