BlackBerry® Curve™

[xcoldfearx]

i have a blackberry curbe 8520 and the plan i have says i can have unlimited email. but i cant figure out how to set-up my email. when i go to Set-Up Wizard > email set-up all it says is "you email account is already activated for enterprise use. there is no icon to acces email from the blackberry menu just that message.

[natemckn]

Obvious questions: Are you on an enterprise server? or did you get the phone used and the previous user was on an enterprise.

If it was the previous user that was on the enterprise, then the device probably also has IT policies which disable certain features (which might be blocking personal email accounts). To check for these: Go to Options (with the wrench) > Status, then on the key pad type in buyr that should bring up a line that says IT Policy: Enabled/Disabled.

If it is enabed, do a reset to factory to remove them.

If disabled, just delete all the desktop service books and register the host routing table.

[xcoldfearx]

the IT policy says its disabled and i followed your steps and its still not working, still says its activated for enterprise use, i just bought the phone a few days ago brand new from rogers

[natemckn]

Ok, interesting. When you go to Options (with the wrench) > Advanced Options > Service Book, are there any listings that start with Desktop. If so, can you try deleting all of them?

[xcoldfearx]

no theres nothing there that starts with desktop,

just 2 wifi, 2 mms, a provisioning and blackberry maps

[natemckn]

Huh, weird. Did you try the register on the wireless network step?

If so, do you have a BlackBerry data plan with your carrier?

[xcoldfearx]

i dont have a data plan but on my contract it says unlimited email...

[natemckn]

Well, you need a BlackBerry specific data plan in order to use the built in email on the BlackBerry

[d_robson]

hi im having this same problem, my email was working but i changed my number and it stopped i rang 02 and they had me delete the service books and its still not working but now its saying its activated for enterprise use, they dont know why and until they check it out (5-7 days) i have no email on my phone :@ can you help? thanks

[sdgardne]

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d_robson wrote:

hi im having this same problem, my email was working but i changed my number and it stopped i rang 02 and they had me delete the service books and its still not working but now its saying its activated for enterprise use, they dont know why and until they check it out (5-7 days) i have no email on my phone :@ can you help? thanks

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Hi and Welcome to the Community!

Given what you describe, only O2 can resolve this. If they cannot, then only they have the power to escalate to BlackBerry for the additional help that they would require. As a user-to-user community, no one here has any access to "back end" or "behind the scenes" systems to look at and try to figure out why this is not working. So you need to work with O2, and insist that they escalate to BlackBerry if they cannot resolve it. Consider -- you pay O2 for 100% of your services, and that means they are 100% responsible for all of your service-related support...right now, they are delivering neither to you.

Good luck!