BlackBerry® Curve™

[shak]

Hello

I have an issue with my blackberry . After upgrading my facebook application , and rebooted , once i see the home screen , i get an error , and the device reboots . I can't get to the options and hard reset because it doesn't let me . Is like a loop , restarts by itselfs , gets the error  reboots again . I can't use my phone . Its a shame to get my phone destroyed because of an update .

Is there a way to hard reset it without accessing it ? I have tried to remove the battery for a few seconds and plug it back in but doesn't work , same error , reboot .

Please someone help me .

kind regards

shak

[JSanders Resident Expert]

Start your device in Safe Mode.

Go to Options > Advanced > Applications and scroll to the Facebook app and delete it.

Then, restart in normal mode.

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Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

[shak]

How to get in safe mode? I tried to have the escape button hold on , but nothing happens . It only loads the loading bar

[shak]

I got in safe mode , as soon as the screen appears i get Uncaught Exception , then the error appears and the reboot occurs . So safe mode doesn't work . Is it possible i could connect the mobile to the pc , and try to hard reset it with desktop software without opening the mobile ?

[JSanders Resident Expert]

shak, yes that would be my next try.

Connect to the PC and run the BlackBerry Desktop Software.

You should get a popup to update or repair or cancel.

Click on Update.

This may delete all your information off the BlackBerry, and may restore it. Hopefully you'll get a restore.

If not, you may be starting back with a totally fresh device. If you have a previous backup of the device, you can restore.