12-19-2012 08:47 AM
I have an issue with my blackberry . After upgrading my facebook application , and rebooted , once i see the home screen , i get an error , and the device reboots . I can't get to the options and hard reset because it doesn't let me . Is like a loop , restarts by itselfs , gets the error reboots again . I can't use my phone . Its a shame to get my phone destroyed because of an update .
Is there a way to hard reset it without accessing it ? I have tried to remove the battery for a few seconds and plug it back in but doesn't work , same error , reboot .
Please someone help me .
12-19-2012 08:49 AM
Start your device in Safe Mode.
Go to Options > Advanced > Applications and scroll to the Facebook app and delete it.
Then, restart in normal mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
12-19-2012 11:05 AM
12-19-2012 11:31 AM
shak, yes that would be my next try.
Connect to the PC and run the BlackBerry Desktop Software.
You should get a popup to update or repair or cancel.
Click on Update.
This may delete all your information off the BlackBerry, and may restore it. Hopefully you'll get a restore.
If not, you may be starting back with a totally fresh device. If you have a previous backup of the device, you can restore.