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Contributor
masterhab
Posts: 20
Registered: ‎11-16-2012
My Device: Curve 9310

Blackberry Curve 9310 resets

Blackberry Curve 9310.  Phone resets every time it goes on the charger and sometimes it does it  for no reason.  Help... 

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Blackberry Curve 9310 resets

Hi Masterhab

 

I recommend you first make a backup with desktop manager and the blackberry protect

Tell us also what is the version of OS you have installed.

To rule out another battery test and verify its operation not restart

 

Regards.


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Super Contributor
allaineem
Posts: 285
Registered: ‎09-10-2013
My Device: z10

Re: Blackberry Curve 9310 resets

Try reloading your software.

NOTE: back up your data first.

 

 

1. Go to google on the field type in ( blackberry software update ( name of your carrier ) )

2. download the device software

3. install it on your computer.

4. once installed plug your device into the computer ( without the battery)

5. go to Computer / C driver / program files ( x86 ) / Common files / research in motion / app loader / LOADER

6. click on LOADER and follow the prompt.

7. it will take time to recognize your PIN or device. Just continue clicking NEXT until it push through.

8.after that it will prompt you in selecting your language then a page with " finish or close " will appear just click either of them for the process to proceed.

9. a loading bar will show up. When you receive an error message that says something like " cannot detect device "

that is the time for step 10.

10. put the battery back
and click on "Retry"

11. it will take time but keep on retrying untill the process proceed.

12.once all the loading is done you may either receive " a fatal error occured or software update success"

dont worry about the fatal error it says that but your device should be booting up.

If the software reload will not resolve the proble then its hardware.

Let me know if this help.
Contributor
masterhab
Posts: 20
Registered: ‎11-16-2012
My Device: Curve 9310

Re: Blackberry Curve 9310 resets

Blackberry Curve 9310 with 7.0 OS

Contributor
masterhab
Posts: 20
Registered: ‎11-16-2012
My Device: Curve 9310

Re: Blackberry Curve 9310 resets

Thank you............