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BlackBerry® Curve™

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peonywang
Posts: 1
Registered: ‎06-14-2013
My Device: Blackberry Curve 9320
My Carrier: Telstra

Blackberry Curve 9320 Volume and mute button doesn't work except when playing music

My blackberry curve 9320 volume and mute buttons don't work expect when I'm playing music.

I have the phone replaced but it still has the same problem.

When pressing volume buttons or mute buttons, the phone doesn't seem to do anything. No volume bars coming out showing the volume or speaker.

 

But when I'm playing music, both volume buttons works and mute button works as a play/pause button.

I have tried battery pull, factory rest, but they all don't seem to resolve the problem.

 

Please help!!!


:smileysad:

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Curve 9320 Volume and mute button doesn't work except when playing music

Hey peonywang,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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