06-14-2013 02:24 AM
My blackberry curve 9320 volume and mute buttons don't work expect when I'm playing music.
I have the phone replaced but it still has the same problem.
When pressing volume buttons or mute buttons, the phone doesn't seem to do anything. No volume bars coming out showing the volume or speaker.
But when I'm playing music, both volume buttons works and mute button works as a play/pause button.
I have tried battery pull, factory rest, but they all don't seem to resolve the problem.
06-19-2013 02:02 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.