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New Contributor
amghouri
Posts: 9
Registered: ‎01-02-2013
My Carrier: Warid

Blackberry Curve 9320 restarting itself when battery comes to under 50%.

 

 
Blackberry Curve 9320 restarting itself when battery comes to under 50%.
 
Why Handheld model is showing  CurveR49 instead of Curve 9320?
 
Pls help to understand the problems.
 
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010

Re: Blackberry Curve 9320 restarting itself when battery comes to under 50%.

Hello amghouri,

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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Be sure to click Kudos! for those who have helped you.

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New Contributor
amghouri
Posts: 9
Registered: ‎01-02-2013
My Carrier: Warid

Re: Blackberry Curve 9320 restarting itself when battery comes to under 50%.

 

I will try the update and will inform you the result. I thing you advise it only for the restarting problem. Isn't it?

 

Can you please confirm if it is real Curve 9320, when it is showing Curve R49, under "About Device Versions" ?

 

Thanks.

 

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New Contributor
amghouri
Posts: 9
Registered: ‎01-02-2013
My Carrier: Warid

Re: Blackberry Curve 9320 restarting itself when battery comes to under 50%.

Dear Hatchback,

 

I tried to Update the software but message is only showing that "There are no BlackBerry Device Software updates available." and a message "Do you want to be notified by email when a new version is available? But no other options are available on the pop-up.

 

I am also facing Hangs problems, today a message appeared on screen "App Error 200" Application Maintain Threw Security as it was hanged when opening Email.

 

 

 

Thanks.

 

 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010

Re: Blackberry Curve 9320 restarting itself when battery comes to under 50%.

Hello,

 

To reload the device software In step 2 of this article http://btsc.webapps.blackberry.com/btsc/KB11320 selct "click View other versions" in the lower left corner.

 

Let me know how you make out.

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
amghouri
Posts: 9
Registered: ‎01-02-2013
My Carrier: Warid

Re: Blackberry Curve 9320 restarting itself when battery comes to under 50%.

Dear Hatchback,

 

Sorry, I couldn't find the option "click view other versions" any where on the desktop software. there is only one option "Mobile Internet" In the lower left corner.


 

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New Contributor
amghouri
Posts: 9
Registered: ‎01-02-2013
My Carrier: Warid

Re: Unable to update Blackberry Curve 9320

 

Dear Hatchback,

 

I tried many times to Update the software but message is only showing that "There are no BlackBerry Device Software updates available." and a message "Do you want to be notified by email when a new version is available? But no other options are appeared on the pop-up.

 

I tried both through Desktop Software and Web. but  other options were not appeared. Is this a curve 9320 or any beta set, as showing CurveR49, under About Device Virsion.

 

Please advise other way to reload the software, otherwise I will have to return this set. 

 
Thanks
 
AMG.
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