06-18-2013 08:06 AM
06-21-2013 03:07 PM
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
06-22-2013 08:58 AM
I will try the update and will inform you the result. I thing you advise it only for the restarting problem. Isn't it?
Can you please confirm if it is real Curve 9320, when it is showing Curve R49, under "About Device Versions" ?
06-24-2013 05:20 AM
I tried to Update the software but message is only showing that "There are no BlackBerry Device Software updates available." and a message "Do you want to be notified by email when a new version is available? But no other options are available on the pop-up.
I am also facing Hangs problems, today a message appeared on screen "App Error 200" Application Maintain Threw Security as it was hanged when opening Email.
06-25-2013 07:36 AM
To reload the device software In step 2 of this article http://btsc.webapps.blackberry.com/btsc/KB11320 se
Let me know how you make out.
06-25-2013 08:11 AM
Sorry, I couldn't find the option "click view other versions" any where on the desktop software. there is only one option "Mobile Internet" In the lower left corner.
06-29-2013 08:06 AM
I tried many times to Update the software but message is only showing that "There are no BlackBerry Device Software updates available." and a message "Do you want to be notified by email when a new version is available? But no other options are appeared on the pop-up.
I tried both through Desktop Software and Web. but other options were not appeared. Is this a curve 9320 or any beta set, as showing CurveR49, under About Device Virsion.
Please advise other way to reload the software, otherwise I will have to return this set.