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BlackBerry® Curve™

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New Contributor
varick_11
Posts: 2
Registered: ‎12-27-2012
My Device: Curve 9380

Blackberry Curve 9380 can`t connect to the BIS

Hi all!

I bought new unlocked Curve 9380 via e-bay. When i install sim card into the phone, i have incoming message: Your device are registered. 3G and BB logo are signed on display. BIS service has alredy running in to the my account. But the applications, brouser and email do not work. I called to my cell operator and tell him for my issue. They asked me to come to their offices and to test my phone. Later, they were told that this phone is not visible on the server RIM. My old storm 9520 working great.
What can I do to make it work as it should?

Thanks!

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Curve 9380 can`t connect to the BIS

Hey varick_11,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Can you send me a private message with your PIN number so I can investigate further?

 

Thanks.  I look forward to your reply.


-ViciousFerret


 


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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Curve 9380 can`t connect to the BIS

Thanks for the quick reply varick_11,

 

After checking your PIN number, it shows the BlackBerry Curve 9380 is deactivated for data services.  For the reasoning of this, please contact your network service provider or point of sale.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
varick_11
Posts: 2
Registered: ‎12-27-2012
My Device: Curve 9380

Re: Blackberry Curve 9380 can`t connect to the BIS

OK. Thanks, but  my sim card with data plan in my old 9520. May be i needed insert it in 9380 for some times?

Thank you!

New Member
MukwAti
Posts: 1
Registered: ‎03-07-2013
My Device: curve 9380

Re: Blackberry Curve 9380 can`t connect to the BIS

i have the same problem. curve 9380 frm ebay sim card connects but the phone doesnt go thru to the BB server i guess. :smileysad: