BlackBerry® Curve™

[prince2012]

Hi agg_mayur

                            If you are able to download the OS for the same model as you have ? Then when you run Loader .exe make sure to remove all Internet connection from the PC .

Prince

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[agg_mayur]

Not the same OS version, I've downloaded the latest OS bundel. I'll try once again after diconnecting my PC from internet.

[agg_mayur]

Still not able to update my phone by using Loader.exe. After running loader.exe it's not showing any update to be install.

Is there any specific steps? What should I do now? Do I need to give my phone for servicing to BB service centre?

[agg_mayur]

Hi,

I gave my BB 9380 to BB service centre & they have upgraded the OS of my phone from 7.0 to 7.1.

For starting two days it worked fine but it again started malfunctioning or I should say it menu options are opening automatcially. I can send the video which I've captured but here I don't know how to upoad/send it.

Thanks

Mayur

[prince2012]

Hi agg_mayur

 What and how many third party Applications you had Installed on your device ,Have you Installed any new Applications  or have you restored your applications from the previous  Backup ? 

Please try to start your device on Safe Mode and see if that problem appear :

KB17877  How to start a BlackBerry smartphone in Safe Mode.

Let us know what happens.

Prince

_____________________________________________________________________________

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[agg_mayur]

Hi Prince,

I've neither installed any new aplication nor restored the application from previous backup. I'll try your suggestion & will let you know.

Many Thanks,

Mayur

[agg_mayur]

Hi Prince,

I've tried your suggestion. I ran my phone in safe mode.

Same problem is still appearing. Without touching the phone applications are opening.

Only default applications are installed.

Thanks,

Mayur

[prince2012]

Hi agg_mayur

If on Safe Mode also its appearing then I prefer wipe your device using BBSAK and reload the OS ,but please do it yourself ,remove any installed device OS from your PC then try this :

 1.Download the OS  from here and Install it in your PC or Laptop  Telecom Serbia

• (make sure you are downloading for the same model as you have )

2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

•     Then if it allow  perform your backup of your device.

3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :

•     C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
•     C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 4. Use BBSAK from  http://bbsak.org/   and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.

5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. 

      Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop

Software.

Prince

____________________________________________________________________________

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[agg_mayur]

Hi,
I tried all 5steps n succeeded to install the updated os bundle. But problem still remain same. One thing is confirm that this not the problem of software only.

[prince2012]

Hi agg_mayur

                          The OS pack I suggested is the most recent available for your device i;e 7.1.0.714.  if even after wiping and  Installing the recent device software your problem persist then yes its not a software issue but an hardware.

I suggest if your device is still under Warranty then please conatct your Service Provider and ask for replacement or Repair.Because we can't do anything if its an Hardware issue.

I hope you understand.

Prince

_____________________________________________________________________________

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