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BlackBerry® Curve™

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brslnchick
Posts: 1
Registered: ‎10-18-2012
My Device: blackerry curve 8310
My Carrier: sprint

Blackberry Curve Problems

I have a bb curve 8310. Recently it just froze on me. I bought new batteries, but it didnt solve it.. I charge it & everything, but still nothing. It only starts up to that loading page, & i really need to get my contacts out. How can I transfer them to my pc even though all i get is the loading screen on my phone?.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve Problems

Hello brsinchick

 

Welcome to BlackBerry Support Community Forums

 

 

Please try to start your device on Safe Mode.If it allows you will be able to recover your contacts from the device.

 

 

KB17877  How to start a BlackBerry smartphone in Safe Mode.

 

If Safe Mode didn't work then you had to load your device OS and in that situation you will loss your data within the device.So try the Safe Mode and see if that helps.

 

 

 

Prince

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