Blackberry Curve password issue

mickeyk55 · ‎11-01-2008

My daughter just got a Blackberry Curve. She set the password and then she wasn't able to log back in. When she tried to enter the password, it actually showed the password in the field not asterisks. She talked to a Verizon Wireless person and he wasn't much help. He told her to let the Blackberry reset which she did. She tried setting the password again and she got the same results. The V. Wireless person said that shouldn't happen - I've never heard of that - go to a Verizon Wireless store. Has anyone had a similar problem?

Frustrated in Maryland

jrdante · ‎08-03-2008

If the device is less than 30 days old. Go back to the store and tell them you have a 30 DOA. Go to customer service, you don't need technical support. Sounds like faulty software and you shouldn't have to reinstall it or anything like that. Don't let them give you a FRU or field replacement unit. You will get a new device if it's 30 days or less old.

__________________________________________________________________
John
Stevie Ray! 1954-1990

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Bifocals · ‎07-23-2008

Excellent advice.

Well done JR!

Bifocals

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Blackberry Curve password issue

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