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New Contributor
Posts: 5
Registered: ‎04-15-2013
My Device: 9220
My Carrier: Airtel
Accepted Solution

Blackberry ID password reset email not received.

Hi, I've tried several time(both from website and divice) to reset my Blackberry ID password but I didn't get any password reset email.

 

Please help resetting my password.

Posts: 90,333
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password reset email not received.

Is there any chance you're using a blackberry.net email address?

 

Unable to reset BlackBerry ID password when using a BlackBerry hosted email address




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New Contributor
Posts: 5
Registered: ‎04-15-2013
My Device: 9220
My Carrier: Airtel

Re: Blackberry ID password reset email not received.

I'm using a yahoo.co.in email address. Please advise.

New Contributor
Posts: 5
Registered: ‎04-15-2013
My Device: 9220
My Carrier: Airtel

Re: Blackberry ID password reset email not received.

It looks like blackberry emails are not delivered to emails associated with yahoo.co.in domain. Smiley Sad
Posts: 90,333
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password reset email not received.

are you logging in to your yahoo account on a PC and looking in the JUNK or SPAM folders?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎04-15-2013
My Device: 9220
My Carrier: Airtel

Re: Blackberry ID password reset email not received.

Yes, I've checked that too...

Posts: 90,333
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password reset email not received.

 

At this point, call Airtel and ask for BlackBerry technical support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 5
Registered: ‎04-15-2013
My Device: 9220
My Carrier: Airtel

Re: Blackberry ID password reset email not received.

They can't do anything in my case. So, I have to security wipe the divice and use a new ID. Thanks for your help.