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New Contributor
Cels
Posts: 5
Registered: ‎12-13-2012
My Carrier: Bell

Re: Blackberry ID password reset not working

[ Edited ]

I spent one and a half hours being shuffled back-and-forth between my phone company and Blackberry Technical Support.

 

The outcome is that they are having "an outside blackberry team" create a new email on my phone to configure with my blackberry id so that I can access this account. This can take up to 48 hours.

 

Overall, I am NOT pleased and I am seriously rethinking my commitment to Blackberry.

 

Thank you for all of your helpful advice! :smileyhappy:

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New Contributor
Cels
Posts: 5
Registered: ‎12-13-2012
My Carrier: Bell

Re: Blackberry ID password reset not working

I spent one and a half hours being shuffled back-and-forth between my phone company and Blackberry Technical Support.

The outcome is that they are having "an outside blackberry team" create a new email on my phone to configure with my blackberry id so that I can access this account. This can take up to 48 hours.

Overall, I am NOT pleased and I am seriously rethinking my commitment to Blackberry.

Thank you for all of your helpful advice! :smileyhappy:
Please use plain text.
Hall of Famer II
sdgardne
Posts: 39,413
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Blackberry ID password reset not working

You are welcome...but...

If I were in your place, I would be supremely pleased with that outcome! They have decided to grant you something rather special, even though it is your human error that is the root cause of all of your issues. Most times in life, when we make a human error, we must suffer the consequences...for you, they are doing something to help you, yet you do not appear to be grateful to them one little bit. That is a pity.

Good luck.

Occam's Razor nearly always applies when troubleshooting technology issues!
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New Contributor
GDrivs67
Posts: 3
Registered: ‎12-11-2012
My Carrier: TalkMobile

Re: Blackberry ID password reset not working

We eventually wiped the original Blackberry ID associated with my daughter's phone and created a new one. Thank you to everyone for all the advice we received on this problem.

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Elite I
prince2012
Posts: 5,860
Registered: ‎06-01-2012
My Carrier: BSNL

Re: Blackberry ID password reset not working


GDrivs67 wrote:

We eventually wiped the original Blackberry ID associated with my daughter's phone and created a new one. Thank you to everyone for all the advice we received on this problem.


Hi GDrivs67

 

                         Good to know that your problem has been resolved after wiping the device and yes that's the last option if all fails to recover the password .

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