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New Contributor
Towanda45137
Posts: 3
Registered: ‎11-19-2012
My Device: Blackberry smartphone 8520

Blackberry ID

I forgot my blackberryID password now I can't get into App world they say I must answer my recovery question I did but don't receive the email because they accept co.za at the end while I use com at the end they didn't want to accept com
JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





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New Contributor
Towanda45137
Posts: 3
Registered: ‎11-19-2012
My Device: Blackberry smartphone 8520

Re: Blackberry ID

I can't find the email how do I delete this account I do remember the answer and did say they gonna email me the password but to no avail still struggling
JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID

Those are your two options.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Towanda45137
Posts: 3
Registered: ‎11-19-2012
My Device: Blackberry smartphone 8520

Re: Blackberry ID

I create a new account and it was confirmed now I still can't get into App world they still showing the old one and ask that password