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New Member
adamhoop
Posts: 2
Registered: ‎11-20-2012
My Device: Curve 9320

Blackberry ID

I have created and confirmed my Blackberry ID but when I try to log in on my phone I get the error message 'Enter your user name associated with this smartphone'. How do I check what that user name is or reset it? Thanks

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry ID

Hi adamhoop

 

Welcome to BlackBerry Support Community Forums

 

 

Is that a new device and are you entering the Correct username associated it the BlackBerry ? Please follow this Knowledge Base Article regarding this issue : 

 

KB28429 : "Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone.

 

 

Prince

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New Member
adamhoop
Posts: 2
Registered: ‎11-20-2012
My Device: Curve 9320

Re: Blackberry ID

Thanks Prince

 

This is very useful but I'm still having trouble. I still get the same error message. It could only be 1 of 2 email addresses but neither work as my Blackberry id. Is there any way I can find out what my blackberry ID is or create a new one for this phone without wiping the entire phone? Thanks

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry ID

Hi adamhoop

 

 

                          Sorry we cannot create a new  BlackBerry ID without wiping our device.All you can do is perform a Backup of your device and do a security wipe and create a new BlackBerry ID of your own. 

 

 

Prince

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