04-03-2013 07:34 AM
04-03-2013 11:05 AM
Welcome to BlackBerry Support Forums
If you're having problem in having the same BlackBerry ID on both device then , first do a Backup of our wife device for help refer to this Article How To Backup Your BlackBerry . Once you have your Backup , go through this Knowledge Base and Create a new BlackBerry ID for your wife on BlackBerry ID website .
KB24062 How to create a BlackBerry ID
After Creating a New BlackBerry ID follow this Knowledege Base to Change or Update the BlackBerry ID in your wife Device :
KB28060 : How to change or update a BlackBerry ID username on the BlackBerry ID website
First try it and see if it allows you , if it fails then you have to perform a Security Wipe on any of your device in which you want to use a new BlackBerry ID. After a device wipe it will allow you to use a new BlackBerry ID that you created . To perform a Security wipe refer to this Knowledge Base :
KB14058 : How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option
Try it and let us know.
04-04-2013 06:23 AM
Thank you for your response
I did this yesterday but I still have the same problem today
You did it ? Which steps have you followed ?
Have you created a new BlackBerry ID for your wife , if you have then do a backup of your wife's device . Once you have your backup perform a security Wipe including all applications, emails etc. After a device wipe you can use the new BlackBerry ID username and password that you have created for your wife on her device.
please try it , it will work .
04-04-2013 09:42 AM
After a Security wipe , when it prompts to enter the BlackBerry ID username have you used the new Username that you created for the other device ? Or are you not allowed to use the new BlackBerry ID on it !
04-04-2013 10:14 AM
Generally a Security Wipe is enough to remove any associated email address from our device , but still if you're having problem then as a next step try this Knowledge Base to reset your wife's device , after that you may be allowed to add the new BlackBerry ID on that device :
KB31291 : How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.
I hope it will help.