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BlackBerry® Curve™

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Erin21
Posts: 1
Registered: ‎07-16-2012
My Device: Curve 9300

Blackberry Id, Can't change it

Hi,

I have a Blackberry curve 9360, I can't log-in into my blackberry app world or change any info in my options, device, blackberry id. A black box keeps coming up saying "unable to retrieve your Blackberry Id account information".  I have backed up the phone, deleted the data then restored it but nothing works. I really need some help.... Please help me

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Id, Can't change it

Hi Erin21

 

Welcome to the Support Community Forums

 

 

Its Good that you have Backup of your Device,So to resolve your problem follow this Knowledge Base KB28212 . I hope your it will help.

 

 

 

Prince

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