10-08-2012 05:35 PM
I have a Blackberry curve 9360, I can't log-in into my blackberry app world or change any info in my options, device, blackberry id. A black box keeps coming up saying "unable to retrieve your Blackberry Id account information". I have backed up the phone, deleted the data then restored it but nothing works. I really need some help.... Please help me
10-09-2012 03:45 AM
Welcome to the Support Community Forums
Its Good that you have Backup of your Device,So to resolve your problem follow this Knowledge Base KB28212 . I hope your it will help.
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