Hi Erin21
Welcome to the Support Community Forums
Its Good that you have Backup of your Device,So to resolve your problem follow this Knowledge Base KB28212 . I hope your it will help.
Prince
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
___________________________________________________________________________
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
