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New Contributor
mosuewing1
Posts: 2
Registered: ‎01-23-2013
My Device: 9380

Blackberry Maps on 9380 not working, after uninstall, cannot re-install again

Bought 2nd hand 9380.  Because I need the GPS for my works, I bought the 2nd hand 9380, instead of having one cell phone, and one GPS.  However, after I bought it last week, I tried to get the maps function works.  No matter how I tried, the icon is missing on the device, but it was on the application managament.  I goolge some solution, and I followed one of them to un-install it, and install it again. 

 

The new problems occurred, and I follow the link from blackberry web that to install in on the phone.  The Notice message shown on the screen on my 9380 saying, "Sorry, your device does not meet the system requirements that are nneded to support Blackberry Maps.".  Then I tried to download it from IE, but error message again, "Unable to create the loader Active X Control Please review your security settings and user priviledges on this machine."

 

I cannot install Blackberry Maps, please help!!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Maps on 9380 not working, after uninstall, cannot re-install again


mosuewing1 wrote:

 

 The new problems occurred, and I follow the link from blackberry web that to install in on the phone.  The Notice message shown on the screen on my 9380 saying, "Sorry, your device does not meet the system requirements that are nneded to support Blackberry Maps.".  Then I tried to download it from IE, but error message again, "Unable to create the loader Active X Control Please review your security settings and user priviledges on this machine."

 



Hi mosuewing1

 

 

Welcome to BlackBerry Support Forums

 

Sounds like your new device which is an used device has an IT policy on it , So please do a backup of your device then follow this Knowledge Base article :

 

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

 

Then restore from your backup , you can download BlackBerry maps then here's the link BlackBerry Maps.

 

 

 

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New Contributor
mosuewing1
Posts: 2
Registered: ‎01-23-2013
My Device: 9380

Re: Blackberry Maps on 9380 not working, after uninstall, cannot re-install again

Hello,

 

After reset, same message on device occurs "Sorry, your device does not meet the system requirements that are nneded to support Blackberry Maps."

 

Can anyone help, please?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Maps on 9380 not working, after uninstall, cannot re-install again

Hi mosuewing1

 

 

                          Also Have you Activated BIS on your account from your carrier Mobilicity ?

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New Member
BlackMambazo
Posts: 1
Registered: ‎09-01-2011
My Device: curve 9300 3G

Re: Blackberry Maps on 9380 not working, after uninstall, cannot re-install again

Hope this will still come handy. The maps for download seems to be for os10. I updated my phone to latest os and then the maps option appeared in the desktop manager option to install programs
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