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New Contributor
ceo109
Posts: 6
Registered: ‎02-10-2009

Blackberry Outlook Calendar Sync Issue

We recently discovered a outlook calendar sync issue we can add items on the Blackberry and they will show up in Exchange. But you can’t change a calendar item from the Blackberry, e.g. if you create an item on the phone it will show up in Outlook, but if you use the phone to change the date or name of it Outlook will still show the old one.
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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008

Re: Blackberry Outlook Calendar Sync Issue

What version BES are you running?

What version Exchange are you running?

Are they on the same or different box/server?

Whats the OS of the BES server?

 

If you can't answer this, have alook at >>

 

www.blackberry.com/btsc/KB05270

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New Contributor
ceo109
Posts: 6
Registered: ‎02-10-2009

Re: Blackberry Outlook Calendar Sync Issue


Specialist I
Posts: 621
Registered: 05-23-2008


bumblepie

My Device: 8110, 8300, 8800, 8700, 9000

Message 2 of 2

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What version BES are you running?

4.1

What version Exchange are you running?

Exchange 2003

Are they on the same or different box/server?

Different Servers

Whats the OS of the BES server?

Windows 2003

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008

Re: Blackberry Outlook Calendar Sync Issue

ok, did you go through to that link i posted as you didn't answer my questions.

 

What version BES are you running?

4.1  um... I'm not sure about you, but the version is normally longer than this. Please provide correct version eg; 4.1.x.xx

What version Exchange are you running?

Exchange 2003  Any Service packs??

Are they on the same or different box/server?

Different Servers

Whats the OS of the BES server?

Windows 2003

 

Ok as they are on different servers, can you please do a search for a file 'mapi32.dll' on both the exchange box and the bes box. You should find at least one file under ..exchange/server/bin.

Highlight, right click and select properties. Go to version tab, then in the little while box highlight version tab. Do this on both servers and tell me the versions of each.

 

along with the info above.. or just have a read through the kb article..

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008

Re: Blackberry Outlook Calendar Sync Issue


ceo109 wrote:
We recently discovered a outlook calendar sync issue we can add items on the Blackberry and they will show up in Exchange. But you can’t change a calendar item from the Blackberry, e.g. if you create an item on the phone it will show up in Outlook, but if you use the phone to change the date or name of it Outlook will still show the old one.

It also be a simple sync issue. How many devices is it happening to?

 

Grab a device, go to options> Advanced> Service books.

 

Highlight > Menu button > delete the two that say:  Desktop (SYNC) and Desktop (CICAL)

 

Then go back to the main page on the blackberry.

 

From the bes, resend the service books to this user and leave it a few minutes..

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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New Contributor
ceo109
Posts: 6
Registered: ‎02-10-2009

Re: Blackberry Outlook Calendar Sync Issue

The  same problem is occuring on all devices the problem occured when we had a IIS database corruption issue, we restored the database from a previous backup I

 

What version BES are you running?

4.1  um... I'm not sure about you, but the version is normally longer than this. Please provide correct version eg; 4.1.x.xx

BES 4.1 SP5

What version Exchange are you running?

Exchange 2003  Any Service packs??

Exchange SP2

Are they on the same or different box/server?

Different Servers

Whats the OS of the BES server?

Windows 2003 SP2

 

 

 

 

 This problem is affecting a large amount of users not one or two or five for that matter.  I will check mapi file on both servers

 

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New Contributor
ceo109
Posts: 6
Registered: ‎02-10-2009

Re: Blackberry Outlook Calendar Sync Issue

mapi32.dll file results

BES – 6.5.6944.0

Exchange – 6.5.7638.1
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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008

Re: Blackberry Outlook Calendar Sync Issue

BANG> THAT EXPLAINS SOME OF IT.

 

At the moment, you are currently in an unsupported environment.

 

If you were calling through for paid assistance, you still wouldn't be helped until you were in a supported environment as per recommendations from the BTSC.

 

The mapi on the BES needs to be the SAME or HIGHER than what your exchange is running on.

 

You really need to update the mapi asap before we can go any further.

 

kb02542  < Check that out for more info..

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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Moderator
Taylarie
Posts: 853
Registered: ‎10-27-2009
My Carrier: AT&T

Re: Blackberry Outlook Calendar Sync Issue

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