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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN
Accepted Solution

Blackberry Protect

Hi I use a blackberry 9300 and my blackberry protect doesn't work and my blackberry app doesn't as well cause of this problem even when I get a message to repair it it loads up to 7% then it stops. This is the message I get all the time.
BlackBerry Protect service, including automatic backups and remote control capability, has been temporarily suspended because a problem with the BlackBerry ID credentials that you provided has been detected. To update your BlackBerry ID credentials and re-start the BlackBerry Protect service open BlackBerry Protect and click the ‘BBID authentication required’ link on the BlackBerry Protect status screen.. Please help I tried my service provider but still it not working
Please use plain text.
JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect


Clemza wrote:
Hi I use a blackberry 9300 and my blackberry protect doesn't work and my blackberry app doesn't as well cause of this problem even when I get a message to repair it it loads up to 7% then it stops. This is the message I get all the time.


What app is this loading only 7%?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Please use plain text.
Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN

Re: Blackberry Protect

Its when I try to repair my blackberryID like downloading, it doesn't download fully, it ends on 7%
Please use plain text.
JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

OK, do you have the Blackberry Data Plan on your device?

 

Why do you have your "My Carrier: email" as email? Please edit your profile and correct that.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN

Re: Blackberry Protect

Ok yes I do
Please use plain text.
Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN

Re: Blackberry Protect

Im new in this blackberry forum, how do I edit my profile?
Please use plain text.
Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN

Re: Blackberry Protect

Im new in this blackberry forum, how do I edit my profile? And what do they mean by carrier?
Please use plain text.
JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

Carrier = Mobile Provider = to whom you pay your bill.


To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300
My Carrier: MTN

Re: Blackberry Protect

Sorted!
Please use plain text.
JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

OK, so where are you with the BlackberryID issue?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.