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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300

Re: Blackberry Protect

I can't up date my credetials still, everytime I try to update my blackberryID because my blackberry protects requires a new version of bb ID, it say "the software update was interrupted I should try again later.
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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300

Re: Blackberry Protect

I can't update my credetials still, everytime I try to update my blackberryID because my blackberry protects requires a new version of bb ID, it say "the software update was interrupted I should try again later.
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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

OK, can you try this... because the process below should update your BLackberryID module as well.

 

Go to Options > Advanced > Applications and scroll the Protect application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
Finally, use your BlackBerry browser to go to AppWorld and download/install the Protect application again.




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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300

Re: Blackberry Protect

My blackberry doesn't delete and It doesn't give me any deleting options it gives module and edit default permission. I also tried to unlock it on blackberry Protect because the Protect is prevented from being deleted so I tried to unclick but its failing.
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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300

Re: Blackberry Protect

907 Invalid COD
HTTP Error 404: Not Found, this is what I got now
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Contributor
Clemza
Posts: 13
Registered: ‎11-09-2012
My Device: blackberry 9300

Re: Blackberry Protect

This is what I get as well when I tried updating just now, "Blackberry Identity installation failed. Please try again later. (80002)"
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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect

So, try again later.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Ernietaylor
Posts: 1
Registered: ‎05-12-2013
My Device: Curve 8900

Re: Blackberry Protect

Recently had a 9300 stolen in Dubai. Had to get phone blocked by provider for obvious reasons. Now that I've returned home only a day after handset was taken, I have started using an old handset of mine 8900. Blackberry protect is on both handset's and have restored from original to new device. Data was restored, all except the most important "contacts" ! A message appears at the bottom of the screen, "this data is already wirelessly synchronised with a remote service and cannot be restored" I have been on website and checked my data and contacts are there along with everything else !!! Please can anybody help.
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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect


Ernietaylor wrote:
 I have been on website and checked my data and contacts are there along with everything else !!! Please can anybody help.

What website?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.