01-27-2013 01:56 PM
I have uncounted this problem for a great while now with my Blackberry Curve 8520, The problem is I have contacted my Service Provider for a great while for the same reason of Activating the BBM services on my handheld device, Can anyone please help me to solve this problem that I have had for perhaps up to over 2 months now as by contacting and reading all the possible solutions I have yet to have found a successful solution so can anyone please help as I will be much grateful???
01-27-2013 02:12 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then will need to continue to work with your mobile service provider. Please understand that they are responsible for delivery of ALL of your services and ALL of your formal support. They can escalate cases into RIM if they need additional help. But, contractually, they must deliver your services to you and provide all of your front-line support. Consider -- you PAY them for everything, and they are not delivering. Escalation with and beyond them (via the contractually allowed means) would seem to be in order.