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BlackBerry® Curve™

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Visitor
Posts: 1
Registered: ‎01-27-2013
My Device: Blackberry curve 8520
My Carrier: orange

Blackberry Services Not Activating For Months!!!

I have uncounted this problem for a great while now with my Blackberry Curve 8520, The problem is I have contacted my Service Provider for a great while for the same reason of Activating the BBM services on my handheld device, Can anyone please help me to solve this problem that I have had for perhaps up to over 2 months now as by contacting and reading all the possible solutions I have yet to have found a successful solution so can anyone please help as I will be much grateful???

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Posts: 52,380
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Services Not Activating For Months!!!

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then will need to continue to work with your mobile service provider. Please understand that they are responsible for delivery of ALL of your services and ALL of your formal support. They can escalate cases into RIM if they need additional help. But, contractually, they must deliver your services to you and provide all of your front-line support. Consider -- you PAY them for everything, and they are not delivering. Escalation with and beyond them (via the contractually allowed means) would seem to be in order.


Good luck!




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