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BlackBerry® Curve™

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New Contributor
purplerainxo
Posts: 4
Registered: ‎12-10-2011
My Device: Blackberry Curve 8520
My Carrier: O2

Blackberry Trackpad PROBLEM

[ Edited ]

I've had my Curve 8520 since August, it was working fine up until about September. Ever since, my trackpad has been playing up and I could only use it while I pushed the back of my phone in, otherwise it would move down only. The other day I did a battery pull on my phone as I had deleted a few apps to see if this was causing the problem and ever since my trackpad won't move, even with the back pushed in. It will only let me click/select. I have tightened the little black screw in the back of my phone to see if this would work, but this didn't help. I have just done a software update too and this hasn't helped either. Any ideas? 

 

I would appreciate if someone could help ASAP. Thanks.

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Trackpad PROBLEM

Hey purplerainxo,

Welcome to the BlackBerry Support Community Forums.

 

Try to back up and complete a clean reload of the device software and test the trackpad before restoring the backup http://t.co/FOZ8LhX.  If the issue persists you should contact your network service provider for exchange/repair options.


-ViciousFerret


 


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New Member
Mrsmuski
Posts: 2
Registered: ‎12-12-2011
My Device: Curve
My Carrier: Rogers

Re: Blackberry Trackpad PROBLEM

Had the same issue with mine.  I did a security wipe and an op. wipe which restores it to factory condition.  No improvememnts so they sent me a new phone!!

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New Contributor
purplerainxo
Posts: 4
Registered: ‎12-10-2011
My Device: Blackberry Curve 8520
My Carrier: O2

Re: Blackberry Trackpad PROBLEM

Thanks. I did both of them and no changes... I was wondering, what if I buy a new trackpad and install it myself? Would that help?

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JSanders
Posts: 82,495
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Trackpad PROBLEM


purplerainxo wrote:

Thanks. I did both of them and no changes... I was wondering, what if I buy a new trackpad and install it myself? Would that help?


I've never had to replace a trackpad, but I've read of many who've done just that with success.

 

IF the device is still in warranty, ask your seller about a replacement.




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