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BlackBerry® Curve™

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New Contributor
shellabella
Posts: 3
Registered: ‎12-12-2012
My Device: 9360 curve

Blackberry associated username

i need urgent help , upgraded my bbm messenger yesterday but my blackberry ID username is still on my old employers email address therefore this email address doesnt exist anymore and i cant recover my password. how do i delete the username associated to my phone to set up my new ID without being able to recover my old password.

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Blackberry associated username

Check the below knowledge base article for details on the issue -

 

  • KB28060 How to change or update a BlackBerry ID username on the BlackBerry ID website

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New Contributor
shellabella
Posts: 3
Registered: ‎12-12-2012
My Device: 9360 curve

Re: Blackberry associated username

Thanks but wont work on mine, and cant recover old password so can therefore not add a new one ;-( how does one delete the whole blackberry ID to add new one